Every business is a "people business." Besides the customer, the other important people in any business are the employees. Despite the slogans, employee-facing processes often take days or weeks to complete. Employee information is scattered, human resource (HR) application integration is weak, and there are multiple points of failure. Many structural and process problems need to be overcome.

Our objective for this section of the portal is to explain employee-facing services blueprints. We illustrate the business problems and long-term trends that are driving HR blueprint investments. We trace the technological evolution from HRMS to HR marketplaces and from transaction HR to human capital management. Then we get into the details of blueprint (focal point + service platform) design.

Featured Research

		Evolution of Human Resources Technology
		Defining Human Capital Management (HCM)
		What Is a Human Capital Management Blueprint?
		Best Practice in Human Capital Management: General Motors (GM)
		Human Capital Management - Frequently Asked Questions