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Offshore and Nearshore Outsourcing
The focus of this practice is on nearshore and offshore outsourcing.
The markets covered in this practice include the business models behind offshore outsourcing (Dual Shore, BOT, ODC, GDM), sourcing strategies (vendor selection and country selection), quality methods (CMM, COPC, ISO 9000), value analysis (ROI models), program and project management strategies. The research also covers offshore market trends in India, China, Philippines and Russia. The research also covers nearshore market trends in South America, Central America, Caribbean, Puerto Rico, Canada and Mexico.
Each of these areas continues to morph, with consolidation, new vendors, and the development of new technologies and architectures. Some markets are more mature than others, and each reacts differently to evolving customer requirements and emerging technologies to provide business value to end users. Monitoring and understanding change is central to this practice.
| Business Value and ROI Analysis |
Return on Investment Estimations and Assessment
Pre-Implementation Business Case and Strategy Support
Post-Implementation Business Value Assessment
ROI Calculator Design |
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Business and IT professionals today are challenged constantly to prove the value of their tech investment decisions. A larger portion of tech-related projects must pass “board-level” reviews to obtain needed support and funding. Central to this review is a Return on Investment (ROI) Analysis.
ebs research can help you in analyzing and communicating business value and ROI leveraging exploratory qualitative cost/benefit analysis to the most complex quantitative data modeling. We can also help design and implement decision tools that take the magic out of complex technology investments. |
| Business Process Research |
Industry Specific Process Model Repository
Cross-enterprise and Inter-enterprise Process Models
Business Process Analysis and Redesign
Process Analytics |
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Every business is a network of processes. Transforming these processes from people-and-paper intensive models using information technology (digitization) and outsourcing (BPO) is the long-term mega-trend.
ebs has years of research experience in technology enabled process design, the mechanics of process digitization (using e-commerce, e-business or mobile technologies) and process outsourcing. |
| Market Identity and Reference Programs |
Value Creation Success Stories
Case Studies
Best Practices |
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The value of customer references to marketing and selling IT services and solutions is well known. Unfortunately, most reference programs suffer from poor organization, under-investment, and/or ad hoc writing. The resulting shortcomings: disappointing outcomes resulting in missed opportunities.
Building a successful client reference program involves a multi-step research process. ebs research can help execute these steps using a variety of techniques such as Voice of the Customer, qualitative and quantitative analysis. |
| Competitor and Market Research |
Market Sizing
Industry landscape and value chain analysis
Customized competitive Benchmarking |
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ebs Research is the best resource for learning how IT affects and changes your industry.
Pragmatic and predictive, this research service focuses on the forces that have the greatest impact on industries, and the strategies to grow their companies profitably.
Several of our research initiatives have been published in the form of best-selling books. |
| Account and Strategy Planning Services |
Voice of the Customer Research
Customer Segmentation Strategy
Product strategy
Partner and channel strategy |
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Every sales manager and person needs a comprehensive picture of what the clients and prospects want and what they are willing to pay for. Another challenge is to figure out the effective channels of reaching and influencing the customers. We design and conduct research exclusively for your company based on your specific sales needs.
Managers often use ebs Research to better understand and profile their accounts, customers and prospects in order to execute sales strategies. |
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