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Business Process Outsourcing

The focus of this practice is on outsourcing of IT and business processes.

The markets covered in this practice include application development and maintenance outsourcing, product engineering outsourcing, CRM outsourcing, HR outsourcing, Finance and Accounting (F&A) outsourcing and logistics outsourcing. The research also covers vendor specific strategies like Accenture, IBM, HP, CapGemini, CSC, Infosys, and Wipro.

Each of these areas continues to morph, with consolidation, new vendors, and the development of new technologies and architectures. Some markets are more mature than others, and each reacts differently to evolving customer requirements and emerging technologies to provide business value to end users. Monitoring and understanding change is central to this practice.

Services       Description
Business Value and ROI Analysis

Return on Investment Estimations and Assessment

Pre-Implementation Business Case and Strategy Support

Post-Implementation Business Value Assessment

ROI Calculator Design

     Business and IT professionals today are challenged constantly to prove the value of their tech investment decisions. A larger portion of tech-related projects must pass “board-level” reviews to obtain needed support and funding. Central to this review is a Return on Investment (ROI) Analysis.

ebs research can help you in analyzing and communicating business value and ROI leveraging exploratory qualitative cost/benefit analysis to the most complex quantitative data modeling. We can also help design and implement decision tools that take the magic out of complex technology investments.
Business Process Research

Industry Specific Process Model Repository

Cross-enterprise and Inter-enterprise Process Models

Business Process Analysis and Redesign

Process Analytics

    

Every business is a network of processes. Transforming these processes from people-and-paper intensive models using information technology (digitization) and outsourcing (BPO) is the long-term mega-trend.

ebs has years of research experience in technology enabled process design, the mechanics of process digitization (using e-commerce, e-business or mobile technologies) and process outsourcing.
Market Identity and Reference Programs

Value Creation Success Stories

Case Studies

Best Practices

    

The value of customer references to marketing and selling IT services and solutions is well known. Unfortunately, most reference programs suffer from poor organization, under-investment, and/or ad hoc writing. The resulting shortcomings: disappointing outcomes resulting in missed opportunities.
Building a successful client reference program involves a multi-step research process. ebs research can help execute these steps using a variety of techniques such as Voice of the Customer, qualitative and quantitative analysis.

Competitor and Market Research

Market Sizing

Industry landscape and value chain analysis

Customized competitive Benchmarking

    

ebs Research is the best resource for learning how IT affects and changes your industry.

Pragmatic and predictive, this research service focuses on the forces that have the greatest impact on industries, and the strategies to grow their companies profitably.

Several of our research initiatives have been published in the form of best-selling books.
Account and Strategy Planning Services

Voice of the Customer Research

Customer Segmentation Strategy

Product strategy

Partner and channel strategy

    

Every sales manager and person needs a comprehensive picture of what the clients and prospects want and what they are willing to pay for. Another challenge is to figure out the effective channels of reaching and influencing the customers. We design and conduct research exclusively for your company based on your specific sales needs.

Managers often use ebs Research to better understand and profile their accounts, customers and prospects in order to execute sales strategies.

 
For more information:
 

For a sample of out in-depth research in the area of business process outsourcing, please visit our Business Process Outsourcing Portal:

BPO Portal

Also, please see Robinson and Kalakota's latest book Offshore Outsourcing: Business Model, ROI and Best Practices: