Picking a vendor is a lengthy, multifaceted process that can make or break your offshore outsourcing strategy.
Some of the different categories of vendors are listed in the table below.
Different Categories
of Suppliers |
Examples |
Offshore IT services
|
Infosys (Progeon), Wipro (Spectramind), HCL Technologies (e-Serve), Satyam, TCS, Patni Computers |
| Software product engineering |
Aztec Software, Persistent, Sonata, Goldstone, APAR |
| U.S. consultants and IT services |
IBM, ACS, CSC, EDS, Accenture, Exult, Perot Systems |
| U.S. contact center specialists |
Convergys, Spherion, Stream, SITEL, West, TeleTech, ICT Group, Sykes |
| Vertical and back-office specialists |
eFunds, EXLService, OPI, Vision HealthSource, ICICI OneSource, WNS |
| Offshore contact center specialists |
Daksh, 24/7, TransWorks, eServe, vCustomer, C3, e-Telecare, Infowavz, iSeva |
| Dedicated back-office captive centers |
GE Capital, Dell, eServe, Amex (India), Scope, HSBC, Hewlett-Packard
|
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