Objectives:

• Develop a change management plan and governance model to ease the transition to a new way of doing business

Approach:
Formulating an offshoring strategy and selecting the right offshore provider is only part of creating value from offshoring. Knowing how to manage and control service providers to produce the desired results in spite of the constraints of distance, communication, and cultural obstacles is the single most important driver of offshoring success. Effective management of the relationship directly affects the cost savings and service levels forecasted in contracting.