ebs Executive Conversations

Gregg Scoresby, CEO of Core3
Based in Phoenix, Arizona, BPO firm Core3 provides finance and accounting, human resources, and information technology outsourcing services from service centers in the United States and India. Following is an abbreviated version of E-Business Strategies’ interview with Gregg Scoresby, CEO of Core3.

Stephen Wong, Chairman, President, and CEO of Embarcadero Technologies,
Embarcadero Technologies is a Bay Area software company specializing in data lifecycle management solutions. Chairman, President, and CEO of Embarcadero, Stephen Wong, sat down with Dr. Ravi Kalakota, author of Offshore Outsourcing: Business Models, ROI and Best Practices and president of E-Business Strategies and Shirish Netke of Aztec Software, to answer a few questions about Embarcadero’s experiences with offshore outsourcing software product engineering.

Sanjay Kumar, President and CEO of vCustomer
Established in 1999, U.S.-based vCustomer Corporation provides clients with BPO, customer service, and technical support solutions from four support centers in India, which employ more than 3,500 people. Warburg Pincus and WestRiver Capital back the company. Following is an abbreviated version of ebs’ interview with vCustomer President and CEO Sanjay Kumar.

Tim Lavin, Senior Vice President, Philippine Operations, Ambergris Solutions
Staffed by 1,700 agents spread across its two Philippine centers, Ambergris Solutions provides call center services to leading U.S. companies from the utilities, technology, and telecommunications industries. Following is an abbreviated version of ebs' interview with Tim Lavin, senior vice president, Philippine operations, Ambergris Solutions.

Derek Holley, Co-founder and President of eTelecare
Founded in 1999, eTelecare International provides contact center and sales operations for leading financial, computer, telecommunications, and consumer goods firms from its three operational contact centers in the Philippines. Following is an interview with eTelecare Co-founder and President Derek Holley.