Reports
ROI/Value Reports
iSeva - Leveraging the Offshore Model for Improving Multi-Channel Customer Care
Customer care. Companies know it’s important, but sometimes the resources simply aren’t there to provide satisfactory service. To solve this inadequate resource problem, offshore customer care is emerging as one solution. In this company profile we examine the business trend and focus on iSeva, which is emerging as a leading provider of offshore customer care.
SaskTel's Return on Investment from Sun Java Enterprise System
Organizations considering an investment in Sun Java Enterprise System should carefully evaluate the experience of SaskTel to help formulate their business cases. A clear understanding of the expected costs and benefits will ensure not just positive ROI, but also the ability to maximize the return over a multi-year period.
Industry Reports
Digitizing Education: Challenges and Opportunities
Educational institutions have always been somewhat reluctant to view themselves as businesses. However, with funding scarce and competition mounting, schools have limited options. Leading institutions are finally prioritizing process efficiency and student self-service. They are racing to digitize processes and implement service platforms not only to cut costs, but also to satisfy the digital student generation.
Mobile Enterprise Applications: Deploying Second-Generation Solutions
Is your organization looking to streamline processes and cut
costs? Are your employees demanding better access to
information to further improve their productivity? Are your
competitors utilizing mobile technology to gain a competitive
advantage? If you answered yes to any of these questions,
you are in good company.
10 Trends of Mobile Business
The increasing demand for mobile technologies promises a healthy future for mobile business. But this explosive growth has left many managers wondering "what’s next?” |
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