Business Process Outsourcing: The Wave of the Future

In a deflationary economic environment, every manager is focused on reducing expenditures. A cost-cutting economy, increasing globalization, the Internet infrastructure, and e-business applications are rapidly converging to facilitate a new business mega-trend: Business Process Outsourcing (BPO).

The philosophy behind BPO is simple, stick to what you do best (core competencies) and leave everything else to low-cost third-party providers (or business process outsourcers). The business rationale behind BPO: save money and focus scarce management resources on a few core competencies. The list of functions being outsourced is growing to include: call centers, order entry, billing, human resources administration, internal audit, and payroll.

BPO strategies enabled by technology are gaining momentum. In fact, some "clever" companies are taking advantage of the structural changes in the economy to distance themselves from competition. This seminar will introduce, explain, and explore business process outsourcing services, an innovative business strategy that involves outsourcing various processes to reduce costs and increase customer satisfaction.

Seminar Modules
ebs offers seminars designed to deliver BPO expertise to managers and executives. The goal is to equip our clients with leading edge knowledge and give them the advantage in today's ultra-competitive economy. Educational seminars are comprised of a series of learning modules, which are customized to reflect the unique requirements of each client. BPO seminar modules include:

• Understanding Strategic Outsourcing
• BPO Trends
• Organizational Issues: Risks, Returns and Concerns
• Evaluating the ROI of BPO
• Change Management
• Governance
• Finance and Accounting Best Practices
• Human Resources Best Practices
• Customer Care Best Practices
• Information Architectures for BPO: IT Perspectives
• Selecting the Right BPO Partner
• Offshoring Issues: Risks, Returns and Concerns
  

Business Process Outsourcing: The Wave of the Future
This program will present a thorough overview of BPO based on our latest research. The seminar also presents a practical and easy-to-follow blueprint for the sound implementation of outsourcing strategies in your organization, by covering all the fundamentals, from how to get started to proper management techniques.

To find out more about our Executive Education Courses, contact us.