Strategy Development and Assessment

Where are we? Where should we be? How do we get there? This is the essence of strategy creation. As companies venture into new uncharted areas such as online self-service, offshore outsourcing, or mobile solutions, they are faced with the prospect of making important business and process decisions without critical information.

The Strategy Assessment service is aimed at helping business managers who either are at the beginning of or well into the journey of adapting and evolving their businesses using technology.

Value of Strategic Assessment Consulting articles
Our Strategic Assessment consulting services are useful in three scenarios:

New Strategy Development: What new products and services should I develop? How do I move from today’s model to tomorrow’s? What are my best growth opportunities? Should I outsource or not? These are challenging questions that require careful in-depth analysis. Our analysts will carefully map the market trends to separate the fads from the trends. Understanding the longer-term trends will help the organization set a clear direction and guide implementation. The outcome is a detailed operating plan that the organization can execute.

Business Process Re-engineering : In order to successfully digitize or outsource traditional people and paper-based business processes, organizations must clearly understand their current state (AS-IS) and their desired state (TO-BE). While this sounds trivial, it is probably the most challenging task in business because it requires asking: What is the current process? Why is it done this way? What should it become? The outcome is a detailed set of process models that organizations can use to transform themselves. Even small process improvements can significantly affect the bottom line.

New Portal Development: Portals (customer-facing, employee-facing, or partner-facing) have moved from being a leading-edge application that only large, forward-thinking organizations tried to implement, to a critical component of every organization’s business. They have gone from being a competitive advantage to being a necessity. The foundation of any self-service portal is the ability to meet latent customer needs and expectations; however, customers often are not able to articulate what they want. To get to the core requirements some detective work is required. We’ll conduct an in-depth analysis of customer requirements using our Voice of the Customer technique. We’ll deliver a written requirements report that will summarize the ways to solidify the value of the portal with the desired customer segment. The outcome is a carefully prioritized short list of actions — “need-to-have” rather than “nice-to-have” — created to maximize the value of the portal investment.

Why ebs?
ebs’ Strategy Assessment is delivered through individualized meetings and interaction to present a personalized service to all our clients. During this process, assumptions, market growth, competition, and business processes are developed and reviewed. Pragmatic and predictive, the focus of our approach is to help clients see and analyze business and process problems that can be solved with emerging information technology.