Elements of IT Outsourcing Services

The IT industry encapsulates a wide range of IT services based on existing and emerging technologies that are ripe for outsourcing.

Outsourced IT services went mainstream in 2003, with government agencies leading the way. Global spending on major outsourcing projects - in which a customer hires an outside company to design, implement and run a computer network or other information technology endeavor - rose to $120 billion in 2003.

The range of possible IT services that can be outsourced include software and application development, systems maintenance, packaged software implementation and integration, packaged application outsourcing, and architecture design services.

Application Development

• Old release maintenance
• New feature development
• Driver development
• New application development
• Adapter maintenance
• Translation and internationalization

Application Testing

• QA/regression
• Compatibility testing
• Bug testing
• Building test suites
• Automating test suites

Packaged Application Outsourcing

• Application customization
• Application hosting

Service/Support

• Help desk· Call center
• Telemarketing
• Documentation development
• Training and development

Implementation Services

• Product lifecycle management
• Consulting
• Prototype development
• Professional services augmentation
• Technology evaluation
• Proof of concept