Services Blueprint: Roadmap for Execution

Table of Contents

Foreword

Preface

1. From E-Business to Services: Why and Why Now?

2. Focal Points of Digitization

3. Service Platforms: Enablers of Digitization

4. Multi-Channel Customer Blueprint: Creating New Service Experiences

5. Spend Management Blueprint: Enabling Supplier Management Services

6. Supply Chain Blueprint: Creating an Adaptive Enterprise

7. Employee-Centric Blueprint: Enabling Human Capital Management

8. Product Innovation Blueprint: Enabling Product Lifecycle Management

9. Vision to Execution: The Blueprint Methodology

10. The Analysis and Design of New Services: Meso-Level Blueprint

11. Making Digitization Happen: Micro-Level Technology Blueprint

12. The Discipline of Execution: A Tale of Two Companies

Endnotes

Preface
Table of Contents
Reviews
Overview PDF

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