Services Blueprint: Roadmap for Execution
Reviews
Computerworld Review
"This book provides managers a strong, practical grounding in the concepts that are critical to understanding the transformation from front-end e-business to cross-enterprise services platforms."
Dr. Peter Zencke
Member of the Executive Board
SAP AG
"Ravi and Marcia have combined practical research in the "real world" with visionary thinking. I recommend this book to anyone trying to serve customers, suppliers, and employees better."
Chuck Williams
Chief Technology Officer
Pfizer, Inc.
"In their back-to-basics approach, Kalakota and Robinson demonstrate how managers can thrive by providing excellent multi-channel services on the front end by taking a cross-enterprise perspective."
Frances X. Frei
Assistant Professor, Technology and Operations Management
Harvard Business School
"After at time of ERP, SCM and CRM implementations, e-business initiatives, and m-business projects enterprises now have to get real value our of these investments. The "Services Blueprints" described in this book show how all those initiatives can be aligned so that they deliver the desired ROI. It's a great road map from vision to reality."
Dr. Mathias Kirchmer
CEO
IDS Scheer, Inc.
"Digitization represents a staggering opportunity for most businesses. How to execute effectively continues to plague most executives. The authors once again present a superbly researched work, with an insightful framework."
Peter McNally
Managing Director
Cyberstarts Inc.
"Services Blueprint: Roadmap for Execution gives technology officers, tasked with the challenging responsibility of using technology to save money, increase revenue & profit an in-depth and information rich analysis of how web services should be used as a technology foundation for better business processes in their company"
Ramon Ray
Editor and Analyst
Smallbiztechnology.com
"Poignant case studies make this book terrific for benchmarking how well you're marrying web service technology and organization to digitize any aspect of your business--from product development to customer service."
Andrew Ellicott
Technology Director
Infinity Pharmaceuticals, Inc.
"Essential reading for anyone considering digitization."
Jeff Gainer
Principal Consultant, Darwin Partners
www.darwinpartners.com
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