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Offshore Outsourcing: Business Models, ROI and Best Practices (Second Edition)
"Fueled by the Internet and continuous cost reduction imperatives, offshore outsourcing is becoming a "must-have" strategy."
- Dr. Andrew Whinston, Hugh Roy Cullen Centennial Chair Professor, University of Texas at Austin
These are challenging times for corporations. Cost and margin pressures from all sides are greater than ever. The traditional process improvement and efficiency solutions have reached their peaks and do not seem to deliver sizable improvements anymore. Senior management everywhere realizes that new vision and execution are required to improve profitability in the global economy.
That’s what Offshore Outsourcing delivers. This breakthrough book articulates why no other business concept is more important to corporate performance in the 21st century than offshore outsourcing. This book provides numerous examples and in-depth case studies that show how leading organizations are achieving significant competitive gains through offshore outsourcing. Some of the companies covered include Delta Air Lines, American Express, British Airways, GE, Dell, IBM, and BellSouth.
Offshore Outsourcing delivers a clear roadmap that explains the transformations taking place in business processes such as IT, customer care, finance and accounting, back-office processing, and human resources. Applicable to businesses in every industry, this book presents an integrated approach to building winning offshore strategies in a changing global environment. |
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