Global Outsourcing : Executing an Onshore, Nearshore or Offshore Strategy

Table of Contents

Preface

Part 1: Understanding Outsourcing
Chapter 1: Global Sourcing Trends
Chapter 2: The Outsourcing Landscape
Chapter 3: The Global Sourcing Methodology

Part 2: Planning
Chapter 4: Outsourcing Strategy and Process Selection
Chapter 5: Determining the Right Business Model

Part 3: Sourcing
Chapter 6: Creating Effective RFIs and RFPs
Chapter 7: The Vendor Selection Process
Chapter 8: The Location Decision
Chapter 9: The Contractual Framework

Part 4: Execution
Chapter 10: Transition Management
Chapter 11: Governance and Global Program Management
Chapter 12: Performance Monitoring and Improvement
Final Thoughts on Global Outsourcing

Appendix A — Request for Information
Appendix B — Request for Proposal
Appendix C — Master Services Agreement
Appendix D — Statement of Work
Appendix E — Service Level Agreement

Endnotes
Index

Preface
Table of Contents
About the Authors
Back Cover
Praise

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