E-Business 2.0: Roadmap for Success

Table of Contents

Foreword by Don Tapscott

Preface

1. Moving from e-Commerce to e-Business

2. Spotting e-Business Trends

3. Digitizing the Business: e-Business Patterns

4. Thinking e-Business Design: More Than Technology

5. Constructing the e-Business Architecture: Enterprise Apps

6. Integrating Processes to Build Relationships: Customer Relationship Management

7. Transforming Customer Contact into Revenue: Selling-Chain Management

8. Building the e-Business Backbone: Enterprise Resource Planning

9. Implementing Supply Chain Management and e-Fulfillment

10. Demystifying e-Procurement: Buy-Side, Sell-Side, Net Markets, and Trading Exchanges

11. Business Intelligence: The Next Generation of Knowledge Management

12. Developing the e-Business Design: Strategy Formulation

13. Translating e-Business Strategy into Action: e-Blueprint Formulation

14. Mobilizing the Organization: Tactical Execution
Endnotes

Index

Book Summary
Foreword
Preface
Table of Contents
Back cover
Reviews
Foreign Translations

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