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Offshore outsourcing is not just some passing fad. It is an overarching mega-trend shaping domestic politics, international trade, and business processes.
Offshore outsourcing is becoming mainstream in the retail, banking, financial services, insurance, and telecom industries. Offshoring began with overseas manufacturing and, with the help of the Internet, has spread to core business services outsourcing. Offshoring is no longer restricted to manufacturing, which has resulted in the migration of hundreds of thousands of U.S. and European blue-collar jobs to Southeast Asia and Mexico.
Thanks to the Internet and low-cost infrastructure like Voice over IP, the trend has reached back-office and customer-facing services with implications for literally millions of white-collar, highly skilled jobs. Companies are more inclined than ever to move work offshore, and the number of million-dollar offshoring contracts increases daily.
In this subportal, we examine the recent trends shaping the offshore market. We interview leading experts, thought leaders, and vendors to get their perspective on what is actually happening on the front lines of offshore outsourcing.
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